Practitioners that have received a review can express their gratitude or respond to questions in the review. This is a way for practitioners to show they care about their clients’ loyalty.

If a review follows the rules, but you don’t agree with it, we recommend posting an official response to the review and asking followup questions. This will help you identify the specific incident described in the review and take steps to deal with any negative consequences.  We will not allow a long thread of reply and response on the site as we do not offer an open discussion forum

We cannot delete real negative or positive reviews that follow the rules. We ask all partners whose business are posted on BreathFinder for their understanding in this matter. If you get an honest review, the best thing you can do is post a polite and courteous response. This will help you develop a reputation as a business that cares about its clients.

If the problem has been resolved, you can write about this under the negative review, thereby neutralizing it.  When/if the issue is resolved we will ask both parties if we can add a comment in the reviews ourselves to say how it was resolved or that both parties have resolved the issue.